GrubsUp is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website, mobile app, and services (collectively, the “Platform”).
By using GrubsUp, you agree to the collection and use of information in accordance with this policy.
We may collect and process the following data:
Personal Information: Name, email address, phone number, delivery address, and payment details.
Account & Order Data: Order history, delivery preferences, and communication with our team.
Device & Usage Data: IP address, browser type, operating system, and usage patterns for analytics and security.
Location Data: If you permit location access, we use this to match you with nearby restaurants and delivery partners.
We use your data to:
Process and deliver your orders.
Manage your account and preferences.
Communicate with you (order updates, support, promotions).
Improve and personalise our services.
Comply with legal obligations and prevent fraud.
We only share your personal data with:
Restaurant Partners (to fulfill your orders).
Delivery Drivers (to deliver your orders to the correct address).
Payment Processors (to securely process transactions).
Service Providers (for hosting, analytics, customer support, etc.).
Authorities when required by law or for fraud prevention.
We do not sell your data to third parties.
We implement strict technical and organisational measures to protect your personal data, including encryption, secure servers, and access controls. Your information is only accessible by authorised personnel.
As an EU/EEA resident, you have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent or object to data processing.
Request data portability (receive your data in a readable format).
To exercise your rights, email us at info@grubsup.ie.
We retain your data only for as long as necessary to provide our services and fulfill legal or regulatory requirements. You can request deletion of your account and associated data at any time.
GrubsUp uses cookies and similar technologies to improve user experience, remember preferences, and analyse traffic. You can manage cookie settings in your browser.
We may update this Privacy Policy to reflect changes in the law or our services. We will notify you of significant changes via email or through the Platform.
If you have any questions or concerns about this Privacy Policy, please contact:
📧 info@grubsup.ie
